ANALYSIS OF THE HOSPITAL MANAGEMENT INFORMATION SYSTEM IN THE PHARMACY DEPARTMENT USING THE TASK-TECHNOLOGY FIT (TTF) METHOD
DOI:
https://doi.org/10.47701/vsc84039Keywords:
Pharmacy Information System, Task-Technology Fit, Hospital Information System, Utilization, User SatisfactionAbstract
The implementation of information technology in hospitals
plays an important role in supporting the effectiveness and
efficiency of healthcare services, including pharmacy
services. This study aims to evaluate the implementation of
the Pharmacy Information System at Hospital Y using the
Task-Technology Fit (TTF) model. A qualitative descriptive
approach was employed from September to December
2025. Data were collected through in-depth interviews,
direct observation, and documentation involving pharmacy
personnel selected using purposive sampling. Data analysis
was conducted through open coding using OpenCode and
the Miles, Huberman, and Saldaña framework. The findings
indicate that Task Characteristics and Technology
Characteristics positively and significantly support Task-
Technology Fit. Furthermore, Task-Technology Fit supports
system Utilization, which subsequently contributes to User
Satisfaction. The Pharmacy Information System has been
routinely utilized to support prescription services,
medication management, data processing, and work
efficiency. However, several limitations remain, including
manual processes, double data entry, limited system
features, network instability, and insufficiently structured
user training. Therefore, improvements in system
integration, infrastructure, system features, and user
training are needed to enhance task-technology alignment,
optimize system utilization, and improve user satisfaction
and the quality of pharmacy services.
References
Triputra, J., & Mulyanti, D. (2023). Pengembangan sistem manajemen farmasi di
pelayanan kesehatan rumah sakit: Studi teoritis. Jurnal Kesehatan Amanah, 7(1),
61–67. https://doi.org/10.57214/jka.v7i1.267
Sukumaran, A. K. S. (2023). Measuring end user satisfaction in hospital information
systems. International Journal of Management Concepts and Philosophy, 16(3),
228–242. https://doi.org/10.1504/IJMCP.2023.131752
Pribadi, T. (2025). DeLone and McLean’s model of hospital information system user
satisfaction. Jurnal Ilmiah Teknologi Infomasi Terapan, 12(1).
https://doi.org/10.33197/jitter.vol12.iss1.2025.3162
Novitri, A., Hasibuan, R., Harahap, J. W., Agustina, D., & Hasibuan, S. R. (2024). Analisis
strategi dalam optimalisasi pelayanan kesehatan melalui implementasi Sistem
Informasi Manajemen Rumah Sakit (SIMRS): Systematic literature review. Jurnal
Kolaboratif Sains, 7(5), 1813–1821. https://doi.org/10.56338/jks.v7i5.5075
Miles, M. B., Huberman, A. M., & Saldaña, J. (2014). Qualitative data analysis: A methods
sourcebook (3rd ed.). SAGE Publications.
Laurier, N., Robert, J.-T., Tom, A., McKinnon, J., Filteau, N., Horowitz, L., Vasilevsky,
M., Weber, C., Podymow, T., Cybulsky, A. V., Suri, R. S., & Trinh, E. (2025).
Optimizing use of an electronic medical record system for quality improvement
initiatives in hemodialysis: Review of a single center experience. Hemodialysis
International, 29(1), 74–82. https://doi.org/10.1111/hdi.13178
Latifa, K. I., Lazuardi, L., & Wiedyaningsih, C. (2026). Hospital pharmacy information
systems evaluation framework: A systematic review. Generics: Journal of
Research in Pharmacy, 6(1), 1–14. https://doi.org/10.14710/genres.v6i1.26694
Jeyaraj, A. (2022). A meta-regression of task-technology fit in information systems
research. International Journal of Information Management, 65, Article 102493.
https://doi.org/10.1016/j.ijinfomgt.2022.102493
Herwati, I., Ayu, J. P., & Mustafida, L. (2023). End user computing satisfaction of hospital
information system in Mitra Delima Hospital. Jurnal Manajemen Kesehatan
Indonesia, 11(3), 260–268. https://doi.org/10.14710/jmki.11.3.2023.260-268
Goodhue, D. L., & Thompson, R. L. (1995). Task-technology fit and individual
performance. MIS Quarterly, 19(2), 213–236. https://doi.org/10.2307/249689
Gehrmann, J., & Beyan, O. (2024). Data quality in medical real-world data—An
oncological use case. Studies in Health Technology and Informatics, 316, 9–13.
https://doi.org/10.3233/SHTI240332
Ferdiana, U. F., & Pramono, A. E. (2024). Evaluating user satisfaction with hospital
management information systems: A PIECES framework analysis at Wates
General Hospital. Journal of Intelligent Computing and Health Informatics, 5(1).
https://doi.org/10.26714/jichi.v5i1.13317
Dahleez, K. A., & El-Gherbawi, K. B. (2021). Task-technology fit, user satisfaction, and
information system acceptance in relief and social services sector. International
Journal of Business Information Systems, 38(2), 145–167.
https://doi.org/10.1504/IJBIS.2021.119184
Chen, G. Y.-H., Chen, P.-S., & Tsai, T.-T. (2022). Applying the task-technology fit model
to construct the prototype of a medical staff scheduling system. Technology and
Health Care, 30(5), 1055–1075. https://doi.org/10.3233/THC-213260
Chavarnakul, T., Lin, Y.-C., Khan, A., & Chen, S.-C. (2024). Exploring the determinants
and consequences of task-technology fit: A meta-analytic structural equation
modeling perspective. Emerging Science Journal, 8(1), 77–94.
https://doi.org/10.28991/ESJ-2024-08-01-06
Astuty, M. W., Peranginangin, J. M., & Herdwiani, W. (2024). Evaluasi dan
pengembangan model Sistem Informasi Manajemen Rumah Sakit terkait skrining
resep menggunakan metode End-User Computing Satisfaction di Instalasi Farmasi
RSUD Mukomuko. Jurnal Farmasi Klinik Indonesia, 13(2), 70–81.
https://doi.org/10.15416/ijcp.2024.13.2.45192
Andriani, R., Margianti, R. S., & Wulandari, D. S. (2022). Implementasi Sistem Informasi
Manajemen Rumah Sakit untuk digitalisasi pelayanan kesehatan. Jurnal
Manajemen Informasi dan Administrasi Kesehatan, 5(2), 131–141.
https://doi.org/10.32585/jmiak.v5i2.2940
Alhendawi, K. M. (2024). Task-technology fit model: Modelling and assessing the nurses’
satisfaction with health information system using AI prediction models.
International Journal of Healthcare Management, 17(1), 12–24.
https://doi.org/10.1080/20479700.2022.2136881
Afianty, I. M. T., Maimun, N., & Maita, L. (2022). Evaluasi implementasi Sistem Informasi
Manajemen Rumah Sakit (SIMRS) dengan metode Task Technology Fit (TTF) di
Rumah Sakit Ibu dan Anak Annisa Pekanbaru tahun 2021. Jurnal Rekam Medis
(Medical Record Journal), 2(3), 345–358.
https://doi.org/10.25311/jrm.Vol2.Iss3.983
Adhyka, N., Rahmaddian, T., Yurizali, B., Ramadoni, & Wulandani, Y. P. (2025). A
conceptual model of sustainable technology use: The role of confirmation and
perceived usefulness in the Hospital X management information system in Padang.
International Journal of Statistics in Medical Research, 14, 76–85.
