PENGARUH KUALITAS PELAYANAN KESEHATAN TERHADAP PENINGKATAN BED OCCUPANCY RATE DI RUMAH SAKIT UMUM KALIWATES, JEMBER

Abstract

ABSTRAK

 Latar Belakang: Nilai Bed Occupancy Rate (BOR) sangat penting dalam menilai sebuah Kualitas pelayanan rumah sakit. Peningkatan kualitas pelayanan penting dalam organisasi layanan kesehatan karena dapat menjadikan mutu pelayanan kesehatan menjadi efisien. Penelitian ini bertujuan untuk men­jelaskan kualitas pelayanan kesehatan terhadap peningkatan BOR.

Subjek dan Metode: Penelitian ini merupakan analitik observasional dengan desain cross sectional. Penelitian dilakukan di Rumah Sakit Umum Kaliwates, Jember. Subjek penelitian sebanyak 100 dipilih mengunakan teknik stratified random sampling dengan pencuplikan probability sampling. Variabel independen dalam penelitian ini adalah fasilitas fisik, kehandalan, daya tanggap, jaminan kepastian dan emphati. Variabel dependen adalah nilai BOR pada pelayanan rawat inap. Pengumpulan data mengguna­kan kuesioner. Penelitian ini dianalisis mengunakan regresi linier berganda

      Hasil: Nilai BOR dipengaruhi fasilitas fisik (b=0.26; SE=0.10; p=0.010), kehandalan (b=0.34; SE=0.11; p=0.003), daya tanggap (b=0.31; SE=0.14; p=0.035), jaminan (b=0.17; SE=0.08; p=0.034), dan emphati (b=0.22; SE=0.10; p=0.045),

Kesimpulan: Nilai BOR dipengaruhi fasilitas fisik, kehandalan, daya tanggap, jaminan kepastian dan emphati

Kata Kunci: Kualitas pelayanan , Bed Occupancy Rate, Peningkatan Mutu

 ABSTRACT

 Background: The value of Bed Occupancy Rate (BOR) is very important in assessing the quality of the Hospital. Improving the quality services in health is important on health service organizations because it can make the quality of health services efficient. This study aims to explain the quality of health services to increase BOR. 

Subjects dan Method: This was an analytical observational study with a cross sectional design. It was conducted in Kaliwates General Hospital, Jember. A sample of 100 was selected with stratified random sampling. The dependent variable was the value of BOR on inpatient services. The independent variables were physical facilities, reliability, responsiveness, assurance of certainty and emphati. The data were collected by questionnaire and analyzed by multiple linear regression.

                Results: The value of BOR was influenced by physical facilities (b=0.26; SE=0.10; p=0.010), reliability (b=0.34; SE=0.11; p=0.003), responsiveness (b=0.31; SE=0.14; p=0.035), assurance of certainty (b=0.17; SE=0.08; p=0.034), and emphati (b=0.22; SE=0.10; p=0.045),

Conclusion: The value of BOR is influenced by physical facilities, reliability, responsiveness, assurance of certainty and emphati

Keywords: Quality health services, Bed Occupancy Rate, improving the quality services