Innovation in hospital: Learning from Malcolm Baldrige Awards latest winners in healthcare
PDF

Keywords

innovation
healthcare
MBNQA

Abstract

The purpose of this paper is to take lessons about innovations made by the latest winners of the Malcolm Baldrige National Quality Award (MBNQA) in the healthcare sector. In 2018-2019 three hospitals won the awards, and all have the excellence in innovation. The method used is qualitative by analyzing the three winning organizations’ MBNQA application documents related to innovation and other sources as supporting and triangulation materials. The analysis was carried out using content analysis guided by the innovation management measurement framework. The analysis results show that these organizations emphasize the importance of innovation input and knowledge management for successful innovation implementation/commercialization. This paper’s uniqueness is innovation management’s concept involvement and is carried out in recent healthcare organization cases.

PDF

References

NIST, “About Baldrige | NIST,” 2019. https://www.nist.gov/baldrige/how-baldrige-works/about-baldrige (accessed Jan. 10, 2021).

B. Harsanto, Dasar Ilmu Manajemen operasi. Unpad Press, 2013.

A. N. Prayudha and B. Harsanto, “Integration of Service Quality, Benchmarking and Ishikawa Diagram in Service Operations,” J. Manaj. dan Pemasar. Jasa, 2020.

B. Harsanto, N. Kumar, Y. Zhan, and R. Michaelides, “Firms ’ ICT and Innovation in Jakarta Metropolitan Area,” in 2020 International Conference on Technology and Entrepreneurship - Virtual, 2020, pp. 1–4.

Y. Azis and B. Harsanto, “Improving Small Business Performance: Lessons Learned From MBNQA Winners,” Int. J. Bus. Manag. Stud., vol. 4, no. 1, pp. 181–190, 2012.

National Institute of Standards and Technology, “History | NIST,” 2019. https://www.nist.gov/baldrige/how-baldrige-works/about-baldrige/history (accessed Mar. 22, 2021).

D. R. Lide, “A century of excellence in measurements, standards, and technology,” Meas. Sci. Technol., vol. 13, no. 10, pp. 1653–1654, 2002.

S. M. Meyer and D. A. Collier, “An empirical test of the causal relationships in the Baldrige Health Care Pilot Criteria,” J. Oper. Manag., vol. 19, no. 4, pp. 403–426, 2001.

C. U. Mac McGuire III, “A Baldrige study of the benefits, considerations, and disadvantages of implementing the Baldrige criteria for performance excellence.” Capella University, 2006.

N. T. Duarte, J. R. Goodson, and T.-M. P. Dougherty, “Managing innovation in hospitals and health systems: Lessons from the Malcolm Baldrige National Quality Award Winners,” Int. J. Healthc. Manag., vol. 7, no. 1, pp. 21–34, 2014.

R. Adams, J. Bessant, and R. Phelps, “Innovation management measurement: A review,” Int. J. Manag. Rev., vol. 8, no. 1, pp. 21–47, 2006.

NIST, “Baldrige Award Recipients Listing | NIST,” 2020. https://www.nist.gov/baldrige/award-recipients (accessed Mar. 22, 2021).

A. Verhaeghe and R. Kfir, “Managing innovation in a knowledge intensive technology organisation (KITO),” R&D Manag., vol. 32, no. 5, pp. 409–417, 2002.

R. A. Burgelman and C. M. Christensen, “e Wheel-Wright, SC (2004).‘Strategic Management of Technology and Innovation.’” New York: McGraw Hill/Irwin.

V. Chiesa, P. Coughlan, and C. A. Voss, “Development of a technical innovation audit,” J. Prod. Innov. Manag., vol. 13, no. 2, pp. 105–136, 1996.

R. G. Cooper and E. J. E. . E. J. Kleinschmidt, “Benchmarking the firm’s critical success factors in new product development,” J. Prod. Innov. Manag., vol. 12, no. 1, pp. 374–391, 1995.

K. Cormican and D. O’Sullivan, “Auditing best practice for effective product innovation management,” Technovation, vol. 24, no. 10, pp. 819–829, 2004.

S. Widianto and B. Harsanto, “The Impact of Transformational Leadership and Organizational Culture on Firm Performance in Indonesia SMEs,” in The Palgrave Handbook of Leadership in Transforming Asia, N. Muenjohn and A. McMurray, Eds. London: Palgrave Macmillan UK, 2017, pp. 503–517.

B. Harsanto and S. Widianto, “SMEs Performance in Indonesia: The Role of Leadership and Culture.”

B. Harsanto and H. Roelfsema, “Asian leadership styles, entrepreneurial firm orientation and business performance,” Int. J. Entrep. Small Bus., vol. 26, no. 4, p. 490, 2015, doi: 10.1504/ijesb.2015.072759.

K. Goffin and R. Pfeiffer, Innovation management in UK and German manufacturing companies. Anglo-German Foundation for the Study of Industrial Society London, 1999.

B. Harsanto, “Manajemen proyek menggunakan MS Project 2010,” Makal. Pada Pelatih. Manaj. Proy., pp. 25–29, 2011.

MHHC, “Memorial Hospital and Health Care Center: MBNQA Application,” pp. 1–50, 2018, [Online]. Available: https://www.nist.gov/system/files/documents/2019/04/05/2018_memorial_hospital_baldrige_award_application_summary.pdf.

MGMC, “Mary Greeley Medical Center: MBNQA Application.” 2019.

AHWM, “Adventist Health White Memorial: MBNQA Application.” 2019.

S. C. Prasetyo and B. Harsanto, “Integration of Quality Function Deployment and Kano Model in Service Business,” J. Manaj., vol. XXIII, no. 03, pp. 412–427, 2019.

M. A. R. Ilyasa, M. Bernik, and B. Harsanto, “Implementation of Six Sigma Method in Small and Medium Enterprises (SMEs)(Case Study on CV. Berkah Abadi),” J. Bisnis dan Manaj., vol. 17, no. 1, pp. 1–12, 2016.