PERLINDUNGAN HUKUM KONSUMEN DALAM E-COMMERCE

  • Cholifatu Rohmah
  • Devy Setiyani
  • Widi Nugrahaningih

Abstract

Many conveniences are offered in online transactions, especially in terms of time efficiency. Consumers who suffer losses need to get accountability from business people. Based on data from the National Consumer Complaints Agency (BPKN) in 2020 there were 479 complaints including complaints about e-commerce cases. The problem in this research is how to implement Article 4 paragraph (2) of Law no. 8 of 1999 concerning consumer protection for online transactions or e-commerce. This study aims to analyze the implementation of article 4 paragraph (2) of Law Number 8 of 1999 concerning consumer protection for online or e-commerce transactions. The research method is doctrinal, with literature study data collection. In the Trade Law, the regulated e-commerce trading system regulates that every person or business entity that trades goods or services must provide complete and correct data and information. The conclusion is that the application of Article 4 paragraph (2) of Law Number 8 of 1999 concerning consumer protection in online or e-commerce transactions, is appropriate, in this case, the Flash sales program and Tokopedia. business people have good faith, Tokopedia and Lazada have apologized to consumers

Published
2020-09-26